Hosting Technical Support

Do you have experience providing technical support for web hosting? Want to work from anywhere? microsafi has a position for you!

We are seeking a technical customer support representative for our hosting business. This is a part-time, work from home position. Applicants should be dedicated, self motivated and knowledgeable. We are seeking 2-6 hours of customer support on a daily basis in the form of answering tickets, live chat, assisting customers with basic hosting needs and assigned duties.

Job Description:

• Provide prompt support via tickets or live chat.
• 2-6 hours daily, preferably splitting the time for mornings and evenings.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Perform miscellaneous duties as assigned.

Skills and Qualifications:

• Proficient using cPanel, WHM, FTP, domain and email management and other hosting related tasks.
• Excellent written communication skills in English.
• Outstanding customer service skills in any situation.
• Ability to troubleshoot a variety of hosting issues.
• Experience with documenting procedures.
• Ideally a couple years experience with hosting support or management.
• Strong knowledge of using Parallels Plesk in a multi-server environment.
• In depth knowledge of both Linux and Windows operating systems
• Excellent understanding of DNS, SMTP, IMAP, POP, and HTML
• Ability to write and debug PHP, Perl, ASP, Powershell and SQL
• Working knowledge of MS SQL Server and MySQL Server
• Ability to maintain and implement a backup/disaster plan within a hosting environment.
• Excellent understanding of network technologies in both IPv4 and IPv6; DSL technology; DOCSIS2 and DOCSIS3 cable networks.
• Expert knowledge of networking using both IPv4 and IPv6

Duties and Responsibilities:

• Maintaining current hosting environment in both a Linux and Windows environment.
• Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites.
• Ensuring servers are kept up to date and free of potential exploits.
• Setup and deployment of new hosting servers.
• Maintaining a highly available environment to minimize interruption to customers.
• Researching competitive product offerings and recommending changes to existing products or new additions.
• Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
• Ensuring customer data is protected.
• Monitoring the health of the entire hosting environment.
• Troubleshooting advanced customer networking; connectivity issues; VoIP connectivity and quality of service and customer facing email issues.
• Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers, Share point farm, and call center phone system.
• Assisting in maintaining Server based hardware and iSCSI SAN.
• Maintaining monitoring system to detect faults or resource outages for all systems.

About microsafi.com:

Microsafi co,. Ltd is a professional Web and Software Development Company that successfully operates at the IT-market since 2012. We have hired a highly skillful outsourcing developer’s team in Tanzania – a great source of highly-qualified and talented professionals. Thanks to this we are able to provide our customers with best services at a very competitive price.

How to Apply:

Send your CV, Academic qualification and Application Latter to This email address is being protected from spambots. You need JavaScript enabled to view it.

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