Hosting Technical Support
Do you have experience providing technical support for web hosting? Want to work from anywhere? microsafi has a position for you!
We are seeking a technical customer support representative for our hosting business. This is a part-time, work from home position. Applicants should be dedicated, self motivated and knowledgeable. We are seeking 2-6 hours of customer support on a daily basis in the form of answering tickets, live chat, assisting customers with basic hosting needs and assigned duties.
Job Description:
- Provide prompt support via tickets or live chat.
- 2-6 hours daily, preferably splitting the time for mornings and evenings.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Perform miscellaneous duties as assigned.
Skills and Qualifications:
- Proficient using cPanel, WHM, FTP, domain and email management and other hosting related tasks.
- Excellent written communication skills in English.
- Outstanding customer service skills in any situation.
- Ability to troubleshoot a variety of hosting issues.
- Experience with documenting procedures.
- Ideally a couple years experience with hosting support or management.
- Strong knowledge of using Parallels Plesk in a multi-server environment.
- In depth knowledge of both Linux and Windows operating systems
- Excellent understanding of DNS, SMTP, IMAP, POP, and HTML
- Ability to write and debug PHP, Perl, ASP, Powershell and SQL
- Working knowledge of MS SQL Server and MySQL Server
- Ability to maintain and implement a backup/disaster plan within a hosting environment.
- Excellent understanding of network technologies in both IPv4 and IPv6; DSL technology; DOCSIS2 and DOCSIS3 cable networks.
- Expert knowledge of networking using both IPv4 and IPv6
Duties and Responsibilities:
- Maintaining current hosting environment in both a Linux and Windows environment.
- Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites.
- Ensuring servers are kept up to date and free of potential exploits.
- Setup and deployment of new hosting servers.
- Maintaining a highly available environment to minimize interruption to customers.
- Researching competitive product offerings and recommending changes to existing products or new additions.
- Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
- Ensuring customer data is protected.
- Monitoring the health of the entire hosting environment.
- Troubleshooting advanced customer networking; connectivity issues; VoIP connectivity and quality of service and customer facing email issues.
- Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers, Share point farm, and call center phone system.
- Assisting in maintaining Server based hardware and iSCSI SAN.
- Maintaining monitoring system to detect faults or resource outages for all systems.
About microsafi.com:
Microsafi co,. Ltd is a professional Web and Software Development Company that successfully operates at the IT-market since 2012. We have hired a highly skillful outsourcing developer’s team in Tanzania – a great source of highly-qualified and talented professionals. Thanks to this we are able to provide our customers with best services at a very competitive price.
How to Apply:
Send your CV, Academic qualification and Application Latter to This email address is being protected from spambots. You need JavaScript enabled to view it.
