Position:

Executive Web Hosting is seeking a dedicated and motivated employee for a career in customer service / technical support that is wanting to work with Indiana's leading web host and wishing to provide exceptional customer service on a consistent basis. Executive Web Hosting currently has an opening on the night shift in its Heltonville, Indiana location.

Job Description:

1. Front line support via live chat and telephone.
2. Troubleshooting a variety of technical and non-issues customers are having with their web hosting plans and services.
3. Provide technical support for level one escalation issues via helpdesk.
4. Performs miscellaneous job-related duties as assigned.

Required Skills:

• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.

To Apply:

Send your CV, Academic qualification and Application latter at This email address is being protected from spambots. You need JavaScript enabled to view it.

• Prev
• Next

Tweet